Contact

Contact | Utrecht City Apartments

Utrecht City Apartments is available daily via welcome@UtrechtCityApartments.com or by phone at 0031 6 25090191 / 0031 302317100. You can also get in touch through WhatsApp via our mobile number.

  • How can I book an apartment?

    You can book a studio or apartment quickly and simply via our website. Do you prefer personal communication or advice? Then please contact us by email or by phone.

  • What are check-in times?

    You can check-in between 15:00 and 18:00 hours on the day of arrival. At your request it is possible to check-in at a different time.

  • What are check-out times?

    The check-out time for Utrecht City Apartments is 11:00 hours.

  • What is the check-in procedure?

    You must make an appointment for check- in. You can do this by email or by giving us a call. We will wait for you outside your studio/apartment. At check-in we will explain all you need to know about the apartment or studio, hand you the keys and complete the payment.

  • How can I pay?

    You can pay with Pin / credit card / cash. Do you prefer to make an advanced payment by bank transfer? Please, contact us about this.

  • What are the cancellation conditions?

    You can cancel a reservation up to 14 days before arrival. After these 14 days, we will charge maximally 7 nights.

  • HOW MANY PEOPLE CAN STAY IN A STUDIO?

    The maximum room occupancy of our studios is two adults.

  • WHERE CAN I PARK MY CAR?

    We advise you to travel with public transport because Utrecht city centre is not very car-friendly. If you do wish to travel by car, however, the car parks below are available. 

    P1 Parking Kruisstraat (close to Stadsschouwburg) 
    2 Kruisstraat 
    3581 GK Utrecht 
    24 hour parking fee: € 21,00 

    La Vie (nabij Bijenkorf) 
    1 Sint Jacobsstraat 
    3511 BR Utrecht 
    24 hour parking fee: € 30,00 

    Parkeergarage Vredenburg (close to music centre TivoliVredenburg) 
    16 Rijnkade 
    3511 LC Utrecht 
    24 hour parking fee: €30,00 

    P Springweg (close to Mariaplaats) 
    83 Strosteeg 
    3510 VK Utrecht 

  • ARE PETS ALLOWED?

    Unfortunately, pets are not allowed.

  • ARE THE STUDIOS AND APARTMENTS FULLY FURNISHED AND EQUIPPED?

    Yes, all studios and apartments have their own kitchen and bathroom with toilet and shower.

  • DO YOU OFFER A DISCOUNT WHEN STAYING FOR A LONGER PERIOD?

    We do. Please, contact us about the possibilities!

  • WILL THE APARTMENT BE CLEANED DURING MY STAY?

    There is a weekly cleaning service with any stay of at least 7 nights.

  • WHERE CAN I FIND MORE INFORMATION ABOUT UTRECHT?

    In the apartments you will find an information card about our Digital Concierge. You can download this app from the Playstore. The app features a map of the city and fun tips for a nice restaurant, great museums or a delicious cocktail. All tips are attuned to the location of your studio/apartment; please don’t hesitate to ask us for the code for your location. You will find additional information in the brochures on the table. Of course, we are also happy to answer all your questions during check-in.

  • WHO CAN I GET IN TOUCH WITH IF I HAVE ANY QUESTIONS?

    The Utrecht City Apartments team is always ready for you to help! You can contact us 24/7 through email. During office hours you can call us at +31 (0)30 2317100 and outside office hours and during weekends you can reach us at +31 (0)6 25090191. You can also send us a WhatsApp message.

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